Web site https://viladecasa.com/ managed by the company Decasa doo, Ljubljanska cesta 1, 1310, Ribnica.

Privacy policy

This privacy policy explains in detail how we use and process the personal data you provide us when using the website and when ordering services provided by Vila de Casa. If you do not agree with this policy, do not use our services or contact our company.

Information we collect:

Data you entrust to us:
We collect information that we obtain directly from you or that we obtain from our partner when they make a reservation for our services or accommodations with us for you. The information we obtain as part of the reservation or your accommodation may include:

Your name, surname, e-mail address, home or business address, telephone number, nationality, date and place of birth, type and number of personal document and payment card information,
Accommodation information, preferences and specific requirements during accommodation, such as accommodation preferences (e.g. room with the largest work surface), allergies, bed preferences, etc.
If, as part of the reservation, you provide us with information about other persons, such as family members, friends, we ask that the latter are familiar with these regulations and accept and agree to the processing of data described in these regulations and are ready to provide proof at the request of the information officer your consent.

Data we obtain from other sources:
We also obtain data about you from other persons, companies, travel agencies, web portals that are not ours, persons who make the reservation on your behalf (for example, a family member, company representative), your employee, or another person or company. We may also inquire about you from our partners or airlines, such as your exact arrival time, so that we can wait for you and arrange everything necessary regarding your arrival. We can also obtain your data from social networks, especially when you comment on our social networks or write a comment about us on social networks. We collect the latter data in order to improve our services to all our customers.

Automatic:
We also collect data automatically when you visit our website or our social profiles. In this case, we primarily collect data about visitor behavior in anonymous form. We collect the latter in order to improve the functionality and user experience on our websites. At the same time, we can use such data for the purposes of defining trends, statistics, so that we can show you things that really interest you. You can find more information about this in the Cookie Policy.

Safety and technical measures:
During your stay in our facility, we implement security and technical measures, such as video surveillance in public areas of the facility, with which we can record you, in order to protect you and your property, other guests, our employees and their property.

Purpose of data collection

We will primarily use your data for the purposes of fulfilling the service from the reservation, i.e. providing accommodation or other activities that you submit and complying with legal requirements in connection therewith.

From time to time, we will also use your data to provide marketing services, in particular to periodically send electronic messages with special offers, additional benefits and news that we offer to our customers, when we have your consent for this.

We will use your information, together with the information of other guests, to determine trends and statistics that will help us evaluate and improve our products or services, plan new activities and locations, and other marketing research.

Finally, we will also use your information to protect our legitimate business interests and rights when we are forced to do so in connection with complaints, compliance monitoring functions, regulatory and audit purposes and in the event of disclosures about a company acquisition, merger or sale.

Disclosure of your personal information

We do not sell, transfer or disclose the data we collect on our websites to anyone outside of Decasa doo without your consent, except (1) in cases provided by law and when this is necessary to fulfill our legal obligations, (2) ) when it is necessary for the protection of your life or physical integrity, and you cannot give your consent to the processing of your personal data, (3) when it is necessary for the fulfillment of tasks carried out in the public interest (4) when you yourself have published that information and (5) when necessary to protect our legitimate interests. We will keep your personal data only as long as this is necessary for the fulfillment of the aforementioned processing purposes. Decasa doo may disclose some or all of your personal data to the following recipients, namely in the manner indicated below:

To persons authorized to process personal data on behalf of and for the account of Decasa.doo, or colleagues who need this data to provide and maintain the services available through this website (e.g. providers of website creation and maintenance services, colleagues or service providers who can best answer your questions, etc.)
To the legal successor or successors in case of status changes due to separation, merger, restructuring or other transfer of control in the company.
Other recipients to whom Decasa doo may or must disclose personal data of individuals on the basis of applicable regulations.

Duration and storage

We store your data in accordance with the statutory deadlines. In the event that we obtain data on the basis of your consent, we keep them for the period of validity of the latter, otherwise we follow the restrictions imposed by the regulation for a specific purpose and legal basis. In the case of a reservation that has the status of a contract, this means that we keep the data for five years, after which they are deleted, while we keep the data from the accounting field for 10 years after the invoice is issued, and thus also the personal data that they include .

Your rights

In connection with your personal data, you have certain rights based on the regulations, which you can check and exercise by contacting us at info@viladecasa.com. These include the following rights:

the right to protection of personal data,
the right to know what data Alpinia keeps about you,
the right to access this data and to modify and supplement it,
the right to limit data processing,
the right to delete your data (where we are limited by legal requirements),
the right to transfer data to third parties,
the right to be in the event of breaches of security measures that could infringe on your privacy rights and compromise your data,
the right to refuse the use of your data for marketing purposes.

If you think that you have been the victim of a violation of the provisions, it is your right to complain about this to the appropriate supervisory institution, in Slovenia this is the Information Commissioner.

Protection of personal data

To protect your personal data, we use various measures to prevent intrusion, loss, unauthorized or unauthorized use or destruction. These security measures include, among other things, storing data in an encrypted database, protecting our information systems with anti-virus programs and a firewall.

Changes to the Privacy Policy

Any changes to the Privacy Policy will be posted on this page and, where appropriate, communicated by email. Please check this page frequently for updates and changes to the Privacy Policy.

Other websites

Our website may occasionally contain links to and from the websites of our partner networks or advertisers. If you follow a link to any of these websites, please note that these websites may each have their own privacy policies and that we accept no responsibility or liability for those policies. Before submitting any personal information to these websites, please check their policies.

Contact

Questions, comments and requests regarding this privacy policy are always welcome and can be sent to info@viladecasa.com.